Refund policy
At Quirky Gifts, we want you to be completely satisfied with your purchase. If your order arrives faulty, damaged, incorrect or not as described, we are here to help.
Please review our policy below to ensure a smooth process for cancellations, returns and refunds.
Cancellations
- Order Cancellation: If you need to cancel your order, please contact us within 12 hours of purchase. Orders that have already been shipped cannot be cancelled. For personalised or customised items, cancellations for change of mind cannot be accepted once production has started, unless the item is faulty, damaged, incorrect or not as described.
- Refund for Cancelled Orders: For approved cancellations, the refund will be processed to your original payment method and may take 7-10 business days after approval.
Returns
- Damaged, Defective or Incorrect Items: If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and, where approved, arrange a replacement or refund for you.
- Change-of-Mind and Non-Defective Items: We do not accept change-of-mind returns for personalised or customised items once production has started, unless the item is faulty, damaged, incorrect or not as described. We do not accept returns for items that are not defective, damaged, incorrect or not as described. We strive to accurately describe each product, including clear images and specifications. If you have any concerns before purchasing, please contact us for more details.
How to Return an Item
To return an item, follow these steps:
- Contact Us: Send an email to support@quirkygifts.com.au within 7 days of receiving your item, indicating the reason for your return request. Please include your order number, a description of the issue, and clear photos of the item and packaging if the item is damaged, defective or incorrect.
- Approval: Once we receive your request, we will review it and send you further instructions on how to return the item, if applicable.
- Return Shipping: You are responsible for covering return shipping costs unless the item is defective, damaged, incorrect or not as described. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive the returned item.
Refunds
- Approved Refunds: Approved refunds are processed to the original payment method and may take 7-10 business days after approval.
- Refund Processing: Once the item has been received and inspected, where a return is required, we will notify you of the approval or rejection of your refund. If approved, the refund will be credited to your account via the original payment method.
Late or Missing Refunds
If you haven't received your refund after the expected processing time, please:
- Check your bank account again.
- Contact your credit card company or bank, as it may take additional time for your refund to be posted.
- If you've done all of this and still haven't received your refund, please contact us.
Non-Refundable Items
The following items are non-refundable, unless they are faulty, damaged, incorrect or not as described:
- Personalised or customised items once production has started
- Gift cards
- Items marked as "Sale" at the time of purchase
Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to reach out via our contact us page. Our team is here to assist you and ensure a smooth shopping experience.