Shipping policy

At Quirky Gifts, we are committed to providing reliable and efficient shipping services to our customers. Below is everything you need to know about our shipping process, costs, and delivery times.

1. Shipping Methods and Delivery Times

We offer standard shipping options to all of our customers, both within Australia and internationally.

  • Domestic Shipping (Australia):
    • Domestic orders typically arrive within 5-12 business days.
  • International Shipping:
    • We also offer international shipping to select countries. Delivery times vary based on your location, but typically range from 5-12 business days.

Please note that delivery times are estimates and can vary due to factors such as location, holidays, and external conditions like weather or shipping carrier delays.

2. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Shipping Method: We only offer standard shipping options for both domestic and international orders.
  • Delivery Location: Shipping fees vary based on your location and the destination of the package.
  • Domestic orders within Australia, we offer free standard shipping for orders over $40 AUD.
  • International shipping fees are calculated during checkout based on the country and the order value.

3. Order Processing Time

  • Processing Time: We process and ship orders within 2-3 business days after receiving your order.
  • Order Confirmation: Once your order is processed, you will receive an email with a tracking number.

4. Shipping Restrictions

  • Delivery Locations: We currently ship to most regions within Australia and select international locations. If you are unable to complete an order due to your location, please contact us.
  • Restricted Items: Certain products may be subject to shipping restrictions due to local laws or carrier limitations. If a product cannot be shipped to your location, we will notify you and provide alternative solutions.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and instructions for tracking your package. If you do not receive tracking information or experience delays, please contact our customer service team for assistance.

6. Shipping Delays

While we strive to deliver your order as quickly as possible, sometimes shipping delays are beyond our control due to external factors such as weather conditions, public holidays, and customs processing (for international orders). We will do our best to keep you informed of any unexpected delays, but please understand that some factors are out of our control.

If your order is delayed, please reach out to us, and we will work with you to resolve the issue.

7. Damaged or Lost Items

  • Damaged Items: If you receive an item that is damaged during shipping, please contact us within 7 days of receiving your order. Include photos of the damage, and we will assist you with a refund or replacement.
  • Lost Items: If your package is lost during transit, please reach out to us immediately. We will work with the shipping carrier to locate the item, and if it cannot be located, we will offer you a refund or replacement.

8. Incorrect Shipping Information

It’s crucial to provide accurate shipping details at checkout. If a package is returned due to an incorrect address or someone else has recieved it then you are not eligible for refund.

9. Contact Us

If you have any questions about our shipping policy or need assistance with tracking, delivery or any shipping-related issues, please feel free to contact us.